GRAND TOURIST – CUSTOMER PROMISE
We are committed to providing a unique and authentic experience for all our guests in Europe. Many of our customers have
travelled with us repeatedly, they are clients and most importantly, they are friends. It is our absolute priority to deliver excellent
and professional service. We thank you for your booking and look forward to welcoming you to Europe very soon.
BOOKING CONDITIONS
Thank you for booking your travel services with Grand Tourist Ltd. Your contract is with Grand Tourist Ltd, Rose Cottage,
Duddon Common, Tarporley, Cheshire CW6 0HG, UK and is subject to the following conditions:
1. BOOKING PROCEDURE
(a) When you make your booking with us, each person traveling must accept the terms of these Booking Conditions.
(b) A deposit payment is required at the time of booking. Deposit requirements may vary depending on disbursements to be
made on your behalf. If your booking is made within 8 weeks of departure, full payment is due immediately.
(c) Payment may be made by bank transfer in either Euros or GB pounds.
(d) Your booking is considered definite and a contract will exist between you and Grand Tourist Ltd only when your deposit has
been received by us and a letter of confirmation sent to you.
(e) Full payment must be made no later than 8 weeks prior to departure. If full payment is not received by this date, we reserve
the right to cancel your services and retain your deposit.
(f) We reserve the right to change the prices of our services – any such changes will be advised to you at the time of booking.
2. SURCHARGES
(a) We reserve the right to increase the price of your travel to allow for variations in costs or exchange rates. We will absorb
any such increase that amounts to less than 10% of the price of your travel.
(b) In the unlikely event that such an increase amounts to more than 10% of the price of your travel, then you will be entitled to
cancel your services and receive a full refund.
3. CANCELLATION BY YOU
(a) You may cancel your travel at any time. Cancellation must be communicated to us in writing and will take effect the day such
notification is received by us. Deposits for tailor-made trips are not refundable.
(b) We reserve the right to apply cancellation charges as follows:
Days Before Departure Cancellation Charge
Up to 4 months before Deposit only
4-3 months before 50% of total cost of experience
Less than 3 months before Total cost of experience
NOTE: In the event of a trip cancellation we will do everything possible to postpone your trip and carry forward any transferable
costs to a new departure date in the future (less the non-refundable elements of your trip).
4. INSURANCE & HEALTH
(a) It is essential that you take out travel insurance. This is mandatory for Grand Tourist clients travelling after 1st January,
2022. There are a range of policies available from basic to extensive cover. The ‘Cancel for any Reason’ policies are the
most comprehensive. The New York Times (3rd Dec, 2021) suggested the following insurance comparison sites which
quote a wide range of policies and coverage: www.Squaremouth.com www.InsureMyTrip.com
(b) A Travel Insurance policy will give you peace of mind and coverage (according to the policy purchased) in the event of
your not being able to travel. Please provide us with your insurance details, including your insurer’s name and emergency
contact number as soon as you have them.
5. POSTPONEMENT & AMENDMENTS BY YOU
(a) If you wish to make any changes to your confirmed travel arrangements, please notify us as soon as possible and we will do
our best to accommodate these changes. Changes to confirmed services may result in additional charges.
(b) We reserve the right to charge an amendment fee of Euros € 300 per person for any such changes.
6. AMENDMENT OR CANCELLATION BY US
(a) In exceptional circumstances, we reserve the right to make amendments to your travel arrangements, or if necessary to
cancel your travel. Any such change or cancellation will be notified to you as early as possible.
(b) If we are required to make any significant changes to your travel arrangements and you are not happy with these changes
then you will be entitled to cancel your travel and receive a full refund.
(c) Clause 6(b) will not apply if the change or cancellation is a result of war, threat of war, riot, civil strife, industrial
dispute, terrorist activity, pandemic, natural or nuclear disaster, fire, adverse weather conditions, technical or maintenance
problems with transport, or other circumstances which amount to force majeure.
PLEASE NOTE – If the change or cancellation to your travel plans is a result of one of the scenarios listed in 6(c) we will
endeavour to refund all monies paid to us (less any disbursements made to suppliers on your behalf) up to a maximum of
60% of the total cost of the trip. The remaining cost of the trip will be covered by your travel insurance policy.
7. OUR RESPONSIBILITY TO YOU
(a) We accept responsibility for ensuring your travel is supplied as described and that the services we provide are of the highest
possible standard.
(b) In the unlikely event that you experience a problem during your journey, please inform us immediately and we will do our
best to put things right. Please do not wait until you get home – it is much easier to resolve matters ‘in situ’. We regret that
complaints submitted with hindsight and not previously known to us whilst you were travelling, will not be considered.
(c) No liability can be accepted by us where the contract is affected by events outside our control, known as ‘force majeure’.
These events include but are not limited to war, threat of war, riot, civil commotion or strife, pandemic, industrial dispute,
natural disaster, fire, acts of God, terrorist activity, nuclear disaster, adverse weather, government action, technical problems
with transportation or other events outside our control.
(d) In the specific context of Coronavirus (Covid-19) we will act at all times in a professional manner. If government travel
advice to a destination changes as a result of the spread of the virus, we reserve the right to postpone and/or cancel any
trips. We will always act in the interests of our clients and in accordance with public health and safety guidelines. We do not
assume responsibility for clients who contract Covid-19 whilst travelling in Europe. However, in the event of a client requiring
medical assistance and/or additional accommodation requirements whilst in Europe, we will do our very best to assist.
8. PASSPORTS, VISAS AND HEALTH REQUIREMENTS
(a) USA / EU passport holders – please ensure that your passport is valid for at least six months beyond your date of entry.
(b) For non-EU passport holders or for travel outside the EU, you should enquire with the Consulate or Embassy of the country
you are visiting. Please note Schengen visas cover Continental Europe. The British Isles requires a separate British visa for nonEuropean visitors. Please check with your travel agent or the relevant embassies before leaving home.
(c) It is the responsibility of all clients to ensure that they have the necessary vaccinations, PCR tests and/or Negative Covid tests
required to enter the countries being visited.
9. THE CONTRACT
(a) Your contract with us is made according to the terms of these Booking Conditions which are governed by English law and
the exclusive jurisdiction of the English Courts.
09-09-2024
www.grand-tourist.com
