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BOOKING CONDITIONS
Thank you for booking your holiday with Grand Tourist. Your contract is with Grand Tourist Ltd, Willington Mill Farm, Mill Lane, Weetwood, CW6 ONQ, UK and is subject to the following conditions:
1. BOOKING PROCEDURE
(a) When you make your booking with us, each person traveling must accept the terms of these Booking Conditions.
(b) A deposit of £500 per person is required at the time of booking. If your booking is made within 10 weeks of departure, full payment is due immediately.
(c) Payment may be made by cheque made out to Grand Tourist Ltd. or by bank transfer to our account at Coutts & Co.: Account Name: Grand Tourist Ltd.; Account Number: 54896600; Sort code: 18-00-02.
(d) Your booking is considered definite and a contract will exist between you and Grand Tourist Ltd only when your deposit has been received by us and a letter of confirmation sent to you.
(e) Full payment must be made no later than 10 weeks prior to departure. If full payment is not received by this date, we reserve the right to cancel your holiday and retain your deposit.
(f) We reserve the right to change the published prices of our holidays; any such changes will be advised to you before you make your booking.
2. SURCHARGES
(a) We reserve the right to increase the price of your holiday to allow for variations in costs or exchange rates. We will absorb any such increase that amounts to less than 10% of the price of your holiday.
(b) In the unlikely event that such an increase amounts to more than 10% of the price of your holiday, then you will be entitled to cancel your holiday and receive a full refund.
3. CANCELLATION BY YOU
(a) You may cancel your holiday at any time. Cancellation must be communicated to us in writing and will take effect the day such notification is received by us.
(b) We reserve the right to apply cancellation charges as follows:
Days Before Departure
70 days or more
30-70 days
Less than 30 days
Cancellation Charge
Deposit only
75% of holiday cost
100% of holiday cost
4. INSURANCE & HEALTH
(a) You are required to arrange your own travel insurance and to provide us with details of this insurance, including your insurer’s emergency contact number.
5. AMENDMENTS BY YOU
(a) If you wish to make any changes to your confirmed holiday arrangements, please notify us in writing at least 10 weeks prior to departure and we will do our best to accommodate these changes.
(b) We may apply an amendment fee of £50 per person for any such changes.
6. AMENDMENT OR CANCELLATION BY US
(a) In exceptional circumstances, we reserve the right to make amendments to your holiday arrangements, or if necessary to cancel your holiday. Any such change or cancellation will be notified to you as early as possible.
(b) If we are required to make any significant changes to your holiday arrangements and you are not happy with these changes then you will be entitled to cancel your holiday and receive a full refund. If we are required to cancel your holiday then you will receive a full refund.
(c) Clause 6(b) will not apply if the change or cancellation is a result of war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, technical or maintenance problems with transport, or other circumstances which amount to force majeure.
7. YOUR FINANCIAL PROTECTION
a) When you book an ATOL protected air holiday package from Grand Tourist Ltd you will receive a Confirmation Invoice from us comfirming your arrangements and your protection under our Air Travel Organiser’s Licence Number 10224. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk.
(b) Flights may be booked directly by you in which case they are your responsibility and are not covered by the Grand Tourist Ltd ATOL licence. Your airline is directly responsible for your airline tickets and any delay or liability associated with your flights.
(c) Not all holiday or travel services offered and sold by us will be protected by the ATOL scheme. Please ask us to confirm what protection may apply to your booking.
8. OUR RESPONSIBILITY TO YOU
(a) We accept responsibility for ensuring your holiday is supplied as described and that the services we provide are to a reasonable standard.
(b) In the unlikely event that you experience a problem during your holiday, please inform us immediately and we will do our best to put things right.
(c) If, despite our best efforts and having followed the above procedure for reporting and resolving your complaint, you feel that it has not been satisfactorily settled, we recommend that it is referred for arbitration under the ABTOT Travel Industry Arbitration Service. An Independent Arbitrator will review the documents relating to any complaint and deliver a binding decision to bring the matter to a close. Details of this scheme are available from The Travel Industry Arbitration Service, administered by Dispute Settlement Services Ltd at Old Exchange House, Marford Road, Wheathampstead, Herts AL4 8AY of from ABTOT, Tower 42, Old Broad Street, London EC2N 1HG. This scheme cannot however decide in cases where the sums claimed exceed £1,500 per person or £7,500 per booking form, or for claims which are solely or mainly in respect of physical injury or illness or the consequence thereof.
(d) As a member of the Association of Bonded Travel Organisers Trust Limited (ABTOT), an Association approved by the Department of Trade and Industry, Grand Tourist Limited has provided a Bond to meet the requirements of the Package Travel, Package Holidays and Package Tours Regulations 1992. This Bond provides security for and is restricted to monies paid by its UK customers and for their repatriation to the UK in the event of Grand Tourist Limited’s insolvency.
9. PASSPORTS, VISAS AND HEALTH REQUIREMENTS
(a) EC passport holders are free to travel throughout the EC without visas, please ensure that your passport is valid for at least six months beyond your date of entry.
(b) For non-EC passport holders or for travel outside the EC, you should enquire with the Consulate or Embassy of the country you are visiting.
10. THE CONTRACT
(a) Your contract with us is made on the terms of these Booking Conditions which are governed by English law and the exclusive jurisdiction of the English Courts.
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